Get the Support You Need, When You Need it
Deploying new services to the cloud—whether for data security, web hosting, email archiving or endpoint protection—can sometimes take an extra measure of attention. But with FastForward OnboardingSM plans we'll free up your staff from the time-consuming setup work so they can focus on the day-to-day. Whether you need help training administrators and users, or on-demand support for issues like provisioning, configuration and migration, CenturyLink support experts are there for you.
We offer a variety of onboarding and training plans to meet your needs, including:
Do-It-For-Me Onboarding
Our full-service migration and setup service allows your IT professionals to focus on broader, more strategic goals instead of worrying about deployment.
Guided Activation
Unlimited, 24x7 access to our support guides, app user forums and Knowledge Base. Browse the free resources or make an appointment with a cloud engineer. Existing CenturyLink customers get up to one hour of free, expert onboarding support, as they walk you through the process of sign on and activation, using live screen sharing tools*. Need help configuring your new apps or migrating data? Consider Do-It-For-Me or Do-It-ALL-For-Me, starting at $100.
* One hour consultation with cloud engineers is free for all CenturyLink voice and data customers. Business applications only customers must purchase $100 or more in cloud products to qualify.
Staff Training
Ensure your users get the most out of your cloud services with a private training webinar covering best practices and hands-on tips for more successful adoption. Currently available for Hosted Microsoft products.
Our 24x7 Product Support Promise
You've migrated to the cloud — so now what happens when you run into a problem? As a CenturyLink customer, you get access to product-specific technical information 24x7 and phone support from our expert cloud engineers for FREE*. That's instant access to a trained professional to help you troubleshoot the issue without spending extra money on support calls. It's just another one of the reasons our customers choose CenturyLink.*Free Technical Support is available from 7AM to 5PM AZ via phone; or you can open a trouble ticket 24x7 through your dashboard. Free onboarding support is available by appointment or via chat from 7AM to 5PM AZ, to all CenturyLink voice and data customers. Business Application only customers must purchase $100 or more in qualifying, monthly charges to qualify for free onboarding support.
Have a Question? Find the Answer!
Knowledge BaseExisting customers can also:
Submit a Help Desk TicketChat Live with a Cloud Engineer
Call a Support Expert: 1-855-459-6121
